FAQ

Probably the one we already make. Every bracelet is one size, strung on elastic to fit wrists from 6.5 in to 8 in (16.5 cm to 20 cm) — that covers 97% of people, so you can skip measuring and just order it.

Want to be sure? Wrap a strip of paper snugly just above the wrist bone, add nothing, and read it flat against a ruler. Anything between 6.5 in and 8 in is good to go — full detail on the Size Guide. Outside that range, email support@merenus.com before you order and we'll tell you straight whether it will work.

The wrist size box on the product page is optional. Leave it blank and you still get a bracelet that fits — fill it in and we fine-tune the fit to you.

Yes. Every bracelet is cut from natural stone — obsidian, black tourmaline, tiger's eye, aventurine, lapis lazuli, dumortierite and garnet. Nothing is dyed, reconstituted or synthetic. Because the material is natural, color and veining shift from bead to bead; that variation is the point, not a flaw.

Every bracelet is made by hand, to order, at a single workbench — not pulled off a shelf. We cut the stone from rough and finish it ourselves, lay the beads out by eye, then string them one at a time with the cord knotted and the ends tucked so nothing catches on your skin or your sleeve. It is built to be worn every day, not saved for special occasions: comfortable against the wrist, tough enough to leave on, and simple to slide on and off. Each piece arrives in a matte-black gift box with a suede pouch and carries a one-year warranty.

Natural stone, cut from rough and polished at our own bench — never dyed, resin-filled or plated. Depending on the piece you will find tiger's eye, lapis lazuli, moss agate, aventurine, black tourmaline, obsidian and more, and the color and pattern are the stone's own. Every strand sits on a durable elastic cord that slides on and off easily. Some designs add spacers, accent beads or a clasp in stainless steel or brass that holds its finish through daily wear.

Close, but not identical — and that's the better outcome. Natural stone has no two identical beads: the banding in tiger's eye, the flecks in lapis, the depth of black in obsidian all shift from piece to piece. The strand you get is the only one like it, and nobody else will have it. We photograph real stock, not renders, so what arrives lands inside the range you see.

Wipe the beads with a soft, dry cloth after you wear it, and keep it away from perfume, solvents and long soaks. Water is the one thing to watch: a splash is fine, but chlorine, salt and hot water dull the polish — so it comes off for showers, swimming, saunas and hot tubs. Store it flat, away from harder jewelry that could scratch the finish. More detail on the Materials & Craft page.

Every bracelet carries a one-year warranty on materials and workmanship — email support@merenus.com a photo with your order number and we will take it from there. If anything is wrong in the first 30 days, our free returns are faster. Full terms are on the warranty page.

Every bracelet is strung by hand after you order — that takes 1–2 business days. Once it ships: 4–7 business days to the contiguous U.S., 7–12 to Alaska and Hawaii, 11–19 to Puerto Rico, Guam and other offshore territories, and 13–26 to APO/FPO/DPO military addresses. Most orders land 5–9 business days after they are placed. Add 2–5 business days between mid-November and early January, and remember these are carrier estimates, not guarantees.

Once it ships, you get a tracking number by email the same day — follow the link to watch it travel to your door.

Outside the U.S., we ship worldwide by tracked air mail. Europe and most other international destinations typically arrive within 10–21 business days after shipping, depending on the route and local customs — your exact delivery estimate shows at checkout. Duties and taxes are prepaid on every order, so there is nothing extra to pay when it arrives.

Full detail on the Shipping & Delivery page.

Yes — free standard shipping on every U.S. order, no minimum, and free returns within 30 days. Duties and taxes are prepaid on every order, so you will never get a customs bill or be asked to pay anything on delivery.

30 days from delivery, unworn and in the original packaging. Email us for a prepaid label, send it back, and we refund your original payment method the day it reaches us. From there it's your bank's move — refunds usually post within 5–10 business days, depending on who you bank with. Full policy here.

Yes. Every bracelet arrives in a matte-black gift box with a suede pouch, ready to hand over as-is — no extra wrapping needed.

People have carried stone for protection, luck and steadiness for thousands of years — obsidian to keep what weighs on you at bay, tiger's eye for nerve, lapis for clear thinking. We make pieces with that intent behind them. What they're worth is yours to decide.

Email is fastest — use the contact page and a real person replies within one business day.

Roll, don't yank. Hold the bracelet and gently roll it over your hand and onto the wrist — the elastic stretches as you go, no tugging needed. To take it off, roll it back the same way. One motion, one hand, and it stays comfortable for years.

Most bracelets come in 4 mm, 6 mm and 8 mm beads. Smaller beads read as a quiet, layered look; 8 mm is the boldest and sits most noticeably on the wrist. Pick the look you want — the fit and one-size range are the same across all three. If a style lists only one size, that's the one it's made in.

Yes. We ship worldwide. Every order is handcrafted to order first, then sent with tracking so you can follow it to your door. Your shipping cost and delivery estimate for the destination are shown at checkout. Duties and taxes are prepaid, so there is nothing extra to pay when it arrives. For delivery timing, see When will my order arrive?. Questions about a specific country or timing? Email support@merenus.com and a real person will reply.