Privacy Policy

Effective Date: September 16, 2026

MERENUS (“MERENUS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with us.

Information We Collect

We may collect the following information:

Your name, email address, phone number, billing address, and shipping address.
Order details, including products purchased, payment status, and order history.
Account information if you create an account with us.
Device and usage information, including IP address, browser type, device identifiers, pages viewed, and interactions with our website.
Messages and information you provide when contacting customer support.
Marketing preferences, such as whether you subscribe to our emails.

We do not receive or store your complete payment card information. Payments are processed by secure third-party payment providers.

How We Use Your Information

We use personal information to:

Process, fulfill, and deliver your orders.
Communicate with you about orders, returns, repairs, account requests, and customer support.
Prevent fraud, maintain security, and protect our business.
Improve our products, website, and customer experience.
Send marketing emails when permitted by law and according to your preferences.
Comply with legal obligations and enforce our policies.

How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

Shopify, which hosts our online store and supports store operations.
Payment processors.
Shipping and fulfillment providers.
Email, customer-service, analytics, and marketing providers.
Professional advisers, government authorities, or other parties when required by law or necessary to protect our rights and customers.

We do not sell personal information for money. However, certain advertising, analytics, or cookie technologies may be considered “sharing” under applicable privacy laws. Where available, you may manage your privacy choices through our cookie banner or privacy choices page.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website activity, prevent fraud, and improve performance and marketing.

You can manage cookies through your browser settings. Depending on your location, you may also manage non-essential cookies through the cookie banner displayed on our website. Disabling certain cookies may affect website functionality.

Marketing Emails

If you subscribe to our marketing emails, you may receive updates about products, launches, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

We may still send transactional emails that are necessary to process orders, provide customer support, manage returns, or communicate important account information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, meeting legal and accounting obligations, resolving disputes, and enforcing our agreements.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or information about the personal information we hold about you. You may also have the right to opt out of certain uses of your information, including targeted advertising or certain data sharing.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing your request.

International Transfers

MERENUS may process and store information in countries other than the country where you live. Those countries may have data-protection laws that differ from the laws in your jurisdiction. Where required, we take appropriate steps to protect personal information transferred internationally.

Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

MERENUS
Email:support@merenus.com

Address: