Return & Refund Policy

Last updated: September 23, 2026

Returns Are Free and Easy

Changed your mind? No problem. Send it back within 30 days of delivery and we cover the return shipping. There is no restocking fee and no back-and-forth.

The 30-Day Window

Returns must be started within 30 days of the delivery date. Once 30 days have passed, we are unable to accept the return.

What We Ask

Items should be unworn, unused and in their original packaging with tags attached. Try it on, check the fit, decide — that is what the window is for.

What Cannot Be Returned

Items marked final sale or clearance
Custom, made-to-order or engraved pieces
Gift cards
Anything returned more than 30 days after delivery

How to Start a Return

Email support@merenus.com with your order number and tell us why you are sending it back. We reply within 1–2 business days with a prepaid return label — just print it, drop the package off, and you are done. Return shipping is on us.

Hold on to your drop-off receipt until the refund lands, so the package can be traced if anything goes sideways in transit.

Refunds

We inspect returns within 2 business days of arrival and email you the moment it is approved. Refunds go back to the original payment method and usually post within 5–10 business days, depending on your bank.

Still nothing after 10 business days? Email us and we will track it down for you.

Exchanges & Size Adjustments

Wrong size is the most common reason for a return, and it is an easy fix. Tell us the size you need and we will send the replacement as soon as the original is on its way back. Not sure what size to order? Start with our Bracelet Size Guide.

Damaged, Defective or Wrong Item

Check your order when it arrives. If something is damaged, defective or simply not what you ordered, email us within 7 days with a photo and we will make it right immediately — replacement or refund, your call.

A Note on Natural Stone

Every piece is cut from natural stone, so color, pattern and veining vary from one bracelet to the next. That variation is the point — it is not damage, and it is not a defect.

Questions

We are real people and we answer fast: support@merenus.com.