Shipping & Delivery
Handcrafted to order — 1–2 business days
Every bracelet is strung and finished by hand after you place your order. We are not pulling yours off a shelf; we are making it. That takes 1–2 business days before your order ships. In-stock pieces usually go out the same or next business day — when that happens, your package simply arrives earlier than the estimate below.
We ship worldwide — including the contiguous U.S., Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO/DPO military addresses. For Europe and other destinations outside the U.S., transit runs a little longer and your exact delivery estimate shows at checkout. Duties and taxes are prepaid on every order, so you never pay extra when it arrives.
How long it takes
Every number below is in business days (Monday through Friday, U.S. federal holidays excluded). Transit starts the day your order ships. Total is order placed to delivered, and it already includes the 1–2 business days we spend making your bracelet.
| Destination | Making it | Transit after shipping | Total: order placed to delivered |
|---|---|---|---|
| Contiguous U.S. (48 states) | 1–2 business days | 4–7 business days | 5–9 business days |
| Alaska & Hawaii | 1–2 business days | 7–12 business days | 8–14 business days |
| Puerto Rico, Guam, U.S. Virgin Islands & other offshore territories | 1–2 business days | 11–19 business days | 12–21 business days |
| APO / FPO / DPO military addresses | 1–2 business days | 13–26 business days | 14–28 business days |
What counts as remote. Remote and offshore destinations are defined by the carrier (USPS and UPS zone tables), not by us. If your ZIP code falls into a carrier-designated extended-area or offshore zone, the longer window above applies. Military addresses can take longer still depending on the host country and the unit's location — some deployed units receive mail only once every few weeks.
Peak season. From mid-November through early January, carriers run at heavy volume. Add 2–5 business days to every row above. Ordering early is the only reliable way to hit a gift deadline.
Shipping cost & how we ship
- Free standard shipping on every U.S. order. No minimum.
- Your order travels on a consolidated air-freight line, then hands off to USPS or UPS Ground for the final mile inside the U.S. Your tracking number will be a U.S. domestic number. For international orders, the final mile is handled by your local postal service or a regional carrier, and tracking continues in that network.
- Duties and taxes are already included in the price you pay at checkout (delivered duty paid). You will never receive a separate customs bill, and you will never be asked to pay a tariff to receive your package.
- Every order ships with tracking. You'll get the number by email the moment your package leaves us.
Tracking
- Tracking can take 24–72 hours to show its first scan after you receive the number.
- While your package is in the air or clearing customs, tracking may not update for several days at a time. This is normal and does not mean the package is lost.
- A status of "delivered" means the carrier marked it delivered to the address on the order.
Good to know before you order
- These are estimates, not guarantees. Carrier service standards are targets, not promises. Weather, air-freight capacity, customs inspections and holiday volume can all add time, and none of them are within our control.
- Customs. Because duties are prepaid, no action is needed from you in almost every case. On rare occasions the customs authority asks the recipient to confirm a detail. If that happens we'll email you, and a package that goes unanswered for 10 business days will be returned to us.
- Address accuracy is your responsibility. Please check your shipping address before you check out. If a package is returned to us because the address was wrong, incomplete or undeliverable, we'll contact you — we can reship it for the cost of a new shipment, or refund the order minus the shipping we paid.
- Address changes. Email us within 1 hour of placing your order and we'll update it. After the label is created we can't redirect a package in transit.
- P.O. boxes. Yes, we ship to P.O. boxes — final delivery is handled by USPS.
- Lost in transit. If tracking stops updating for 15 business days, contact us and we'll open a claim with the carrier. Once the carrier confirms the package is lost, we'll send a replacement or issue a full refund — your choice.
- Marked delivered but not received. Please check with neighbors and around your porch first, then contact us within 7 days. We'll help you file a carrier claim. We can't refund packages the carrier has confirmed as delivered, so if porch theft is a concern in your area, email us before ordering and we'll add a signature requirement.
- Refused or unclaimed packages come back to us and are treated as a return — you'll be refunded the order total minus the outbound shipping cost.
Returns
Returns are free and easy. See our Return & Refund Policy for the full details — 30 days from delivery, prepaid return label, refunds in 5–10 business days.
Questions
Email support@merenus.com and we'll get back to you within one business day.